FAQs

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Is it safe to shop on your website?
Yes! We use secure encryption to protect your personal and payment information.

Can I modify or cancel my order?
Please contact us immediately at support@luviaforeveryone.com. If your order hasn't shipped yet, we'll do our best to help.

Shipping & Delivery

How long does shipping take?
Portugal: 3-5 business days
Europe: 5-10 business days
International: 10-20 business days

Do you offer tracking?
Yes! You'll receive a tracking number via email once your order ships.

What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size.

Returns & Exchanges

What is your return policy?
We offer 30-day returns on unused items in original packaging. See our Shipping & Returns page for full details.

How do I return an item?
Contact us at support@luviaforeveryone.com to initiate a return. We'll guide you through the process.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error.

Products

Are your products authentic?
Yes! We only sell authentic, quality products from trusted suppliers.

Do you restock sold-out items?
We try our best! Sign up for our newsletter or contact us to be notified when items are back in stock.

Contact & Support

How can I contact customer service?
Email us at support@luviaforeveryone.com. We respond within 24-48 hours during business days.

What are your business hours?
Monday - Friday: 9:00 AM - 6:00 PM WET